How has the agency helped you as a carer?

How haven’t they helped us?

They trained us and interviewed us for seemingly an eternity, and looking back, I wouldn’t have it any other way. There have been challenges we have faced that we just went into auto-pilot mode for and the training kicked in and took over. With our very different backgrounds (MM has 4 kids and I have none) there have been times I thought we would disagree about how to deal with issues, but the training has been so good that we are on the same page.

They are at the end of the phone 24/7 if we need help and yes, we have had to make some out of hours calls.
We had a child with medication that wasn’t supposed to have any.
We had a child due to be dropped off and over an hour after we were expecting them we hit the panic button and called to find out if they knew something we didn’t.
We had a carer call and ask if we could just take their munchkin in for the weekend as their other respite carer wasn’t home when they tried to drop them off.
We were getting a late night emergency (10 pm the kiddie was getting dropped off) and the agency requested we call them on the emergency number to make sure she got there.

Ongoing free training is available. Last year I did an online course about resilience and recovery. Was fantastic. Reinforced what we’re doing, and gave us ideas of things we can do to help these kids recover from the trauma that they have had in their little lives.

My amazing PSW….I say she’s amazing, but that’s only because I can’t think of any better words to describe her…checks in all the time to make sure we’re going ok. Nothing ever seems too much. If we have questions, or problems or brainwaves, she’s always there for us. I couldn’t imagine this journey without her.

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